Having Trouble Getting Pro Conditioning Up & Running?

'What's the Problem??'

Trial Package Download Problems

Solutions >>

1. Turn down, or off your virus protection to allow the download of the .zip / .exe file

2. Opt to trust the file that is being downloaded. As it is a .zip file containing a .exe file your computer will likely warn against downloading

3. Still having issues...order the Trial software on CD

 

Installation Problems

Solutions >>

1. Check your computer meets the system requirements, check our FAQ

2. Check you are enabled as the computer's administrator during installation

3. Locate the error - Does Pro Conditioning install but not operate when you click the icon, or does Pro Conditioning not install at all?

4. Email us your findings, along with the version of windows you are running and any error message that appears

 

Upgraded From the Web Sample To A Full Version of Pro Conditioning And Not Getting All The New Exercises

Solution >>
 
First, check to see if the new exercises have been installed
 
Open Folders C:/Program Files/Pro Conditioning Gen II/data,
check the size of the ‘source’ file by right clicking it and selecting Properties.
 
If the source file is approximately 330MB (Professional Rehabilitation exercise collection) follow Solution A below.
 
If the source file is approximately 65MB (Web Sample exercise collection) follow Solution B below.
 
Solution A>>
 
1.       Right click the ‘data’ folder
2.       Select ‘Rename’
3.       Rename folder ‘datax’
4.       Close folder
5.       Select the Windows start menu (Windows icon) on the far bottom left of screen
6.       XP - Select ‘Run’, then enter ‘regedit’, click OK to open the Registry Editor
          Vista/Win 7 - In Search field enter ‘regedit’, Select regedit.exe file         
7.       In the Registry Editor - Select folders HKEY_LOCAL_MACHINE/SOFTWARE/ProConditioning
8.       Double Click ‘CONNECTIONSTRING’
9.       Change ‘Data Source’ from ’C:\Program Files\Pro Conditioning Gen II\data\Source.mdb’ to
          ’C:\Program Files\Pro Conditioning Gen II\datax\Source.mdb’ 
          Make no other changes
10.     Click OK, close Registry Editor
11.     Open Pro Conditioning and check the number of exercises in the Exercise Collection
12.     If this fails repeat the process
 
Solution B>>
 
1.       Uninstall Pro Conditioning
2.       Reinstall from the CD, if you don’t have a CD contact Pro Conditioning
3.       If required, repeat the entire process
 
  

Network Installation Issues

Problem - 'Cannot connect to the server'

The major reason the local computer will not 'talk' to the server is the firewall blocks it.

Solution >> Adjust Your Firewall

Turn your firewall off at the server and retry Pro Conditioning. If the system operates follow the steps below create an 'exception' to allow Pro Conditioning through the firewall.

Using Windows firewall - (Process will be similar with other firewall products)

Click
1. Start
2. Settings
3. Control Panel
4. Windows Firewall
5. Select 'Exceptions' tab
6. Click 'Add Program'
7. Browse for 'C:\Program Files\Microsoft SQL Server\MSSQL.1(or .2)\MSSQL\Binn\sqlservr.exe'
    (** see notes below)
8. Click 'OK'
9. Click 'Add Port'
10. Name 'SQL TCP'
11. Port number '1433'
12. Select TCP
13. Click 'OK'
14. Click 'Add Port'
15. Name 'SQL UDP'
16. Port number '1434'
17. Select UDP
18. Click 'OK'
19. Click 'OK'

** Notes - Browsing for 'sqlservr.exe' file
There is a definite possibility that there are multiple 'Instances' of SQL running on your machine/server. To confirm where the 'sqlservr.exe' file is you can do the following: -

1. Start
2. Settings
3. Control Panel
4. Administrative Tools
5. Services
6. Scroll down and find 'SQL Server (PROCON)'
7. Right-click on it and select 'Properties'
8. The 'Path to executable' contains the file location you want to browse for in step 7.

 
Database Connection - Configuration Manager

Still having trouble locating the 'server' or central database file?

Your error message may read 'Not Associated with a Trusted SQL Connection', or 'cannot locate server'

Solution...
Access the Configuration manager via the Start / Programs menu

Select either the SQL (network version) or Access (standard single license version) database

Enter the following values..

Server = localhost
Instance = PROCON
Database = ProConditioning
Login = sa
Password = procon  

((Or, when accesssing the Registry Editor the default connection string is
"server=localhost\PROCON;initial catalog=ProConditioning;User Id=sa;Password=procon;" ))

 

 

 

 

 

If this did not fix the problem, email us the details of your issue along with the windows server type and operating systems of the local computers.


System Configuration Report Generator

Download and run this file if prompted.  Then email the report it generates ('Configuration Report.htm') back to Pro Conditioning.

www.proconditioning.com.au/dloadsoftware/ProConditioningSupport.zip

BR pge